People & Change

Our People & Change service is dedicated to enhancing your organization’s most valuable asset – its people. We specialize in workforce analytics, organizational design, capacity building, and change management. Our approach not only adapts to but also anticipates the shifting dynamics of today’s workplace. We empower your team to embrace change, fostering a culture of resilience, innovation, and continuous growth.

Workforce Analytics:

This service leverages data analysis to gain insights into your workforce. It involves assessing staff performance, predicting future staffing needs, and understanding employee engagement levels. The goal is to inform better decision-making and optimize workforce management.

Organizational Design and Workforce Planning:

This focuses on structuring your organization efficiently and planning your workforce strategically. It includes aligning the organizational structure with business goals, ensuring the right mix of skills among staff, and planning for future talent needs to support growth and adaptability.

Capacity building, mentoring and Coaching:

This service is dedicated to enhancing the skills and competencies of your employees. It involves providing training and development programs, connecting employees with experienced mentors for guidance and support, and offering personalized coaching to help individuals and teams reach their full potential.

Change Management:

Change Management is about guiding your organization through change with minimal disruption. This service includes developing strategies to manage transitions effectively, fostering a culture that embraces change, and ensuring employee engagement throughout the change process. It’s about smooth and successful implementation of new processes, systems, or structures within the organization.

Consultant:
Joe Chahwan
Joe Chahwan
Partner - Head of People and Change

Joe Chahwan, a seasoned professional with a Doctorate in Management and Business Administration, is the Owner & Founder of SMART Skills Group. With over 2300 training hours, he specializes in talent development and corporate training. As a Certified Career Coach and Trainer, he has mentored over 543 youths at The Nawaya Network and held key roles in Human Resources consultancy and business strategy. Joe’s diverse experience, coupled with an Executive MBA in Human Resources Management, makes him a highly sought-after expert in professional development.